Inside the Newsroom @ Chelsea, Dexter

The official blog for The Chelsea Standard and Dexter Leader


Friday, March 30, 2012

You're famous(er) Dexter!

While the tornado earlier this month drew a lot of local news crews to Huron Farms and other parts of Dexter to report on the damage and how people's lives have been affected, some of our cousins in the mainstream blogging world took notice of one piece of coverage - Comcast has been charging displaced residents "vacation fees."

Yesterday someone at the Consumerist picked up the story on Comcast's initial handling of cable customers in the village, particularly Huron Farms subdivision.

The venerable, and sometimes venereal, Fark.com followed suit with a posting of their own.

Hopefully some good comes of Internet humorists taking note of this situation.

I know it's easy to hate the big dog, but to Comcast's credit, they're in the process of reaching out to the affected village residents. As someone who once worked in a call center, there's not much the low-level phone bank people can do that isn't handed down to them by their supervisors.

It would have been nice for someone at Comcast corporate to parachute into the upper management levels of whatever company handles their phone support (if they farm it out to a call center company) with printed out manuals and verbal guidance detailing how to properly deal with tornado victims.

It would have been nice days, rather than a week or two after, but it is what it is. Hopefully I'll be able to write a detailed followup about the cable giant reaching down to the village folks with a fair handed response.

1 Comments:

Blogger Mike said...

I retweeted your story this morning, and someone from Comcast replied saying the issue had been resolved. They didn't elaborate though.

March 30, 2012 at 11:35 AM  

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